The Challenge...

The Asia-Pacific region is experiencing unprecedented economic, cultural, technological, environmental and social change. The complexity and rapidity of this change is shaping our institutions, professional work and community life. Organisations are being challenged to…

• find creative solutions to complex issues in an increasingly competitive, demanding and changing world
• develop systems and processes for the continual improvement of products and services
• effectively identify and meet the diverse needs of customers, clients and stakeholders

Top Management Teams are being challenged to...

• create tomorrow’s organisation while ensuring that those working directly with clients have the resources and skills to manage today’s organisation and provide the required services
• know where and how to start the quality journey, be prepared to allocate time to undertake the planning process, be prepared to persevere and remain committed, and be prepared to “walk the talk” through demonstration of quality principles in their actions
• nurture a quality culture that is appropriate to the individuality of their organisation while reflecting globally recognised quality principles
• engage the existing creative talents and expertise of team members to foster ownership and commitment

Building the capacity of your Top Management Team to achieve the goals of your organisation is a key leadership challenge…..

Are you ready for the challenge?

Leadership for Quality is a process that provides education, coaching and recognition in order to extend the leadership capacity of your Top Management Team (TMT). Your TMT, or executive team, are those senior managers who are responsible for strategic decisions about your organisation’s purpose, values, goals and culture.

This process is facilitated by RTO-Excel, an organisation that is dedicated to the enhancement of leadership and management in the Asia-Pacific region.

RTO-Excel has acquired significant knowledge and experience in executive team development within the Asia-Pacific region… We understand the pivotal role the TMT has in creating organisational culture and in maintaining long term sustainability…We work on the premise that the leadership capacity of the Top Management Team is crucial to the success of the organisation a whole…We believe that leadership capacity is demonstrated through – individual manager professionalism, team leadership and effective management systems.

Leadership for Quality recognition is guided by international research and experience in executive leadership gained by RTO-Excel. We understand the need for effective leadership and management, particularly in the areas of strategy and planning, communication, innovation, quality management and governance.

Achieving recognition means your TMT is committed to the highest standards of executive leadership. The recognition process is undertaken as a collaborative partnership between your organisation and RTO-Excel.

Leadership for Quality recognition confirms that your TMT is seeking best practices in organisational leadership. Benefits of recognition include:

• more globally aware leaders
• greater leadership depth
• greater leader confidence and self-esteem
• more efficient management process
• better internal communication
• better services to clients
• access to further knowledge resources
• more opportunities to build businesses
• an enhanced reputation for your organisation

You may already have an established TMT and are seeking verification of its achievements…or perhaps you are in the process of building your team and need some assistance. Whatever your situation…RTO-Excel can assist you.

Participation in the recognition process, however, requires considerable commitment by the TMT. Leadership for Quality recognition is dependent upon this commitment. RTO-Excel will only work with organizations who involve all TMT members for the duration of the program.

Leadership capacity will be assessed against RTO-Excel leadership criteria. Training and coaching support is provided to assist your team to meet these criteria as required.

RTO-Excel works with your TMT directly for a period of up to eight (8) weeks in order to enhance leadership capacity in preparation for recognition. On successful completion of the program your TMT will receive Leadership for Quality recognition. This includes a Certificate of Recognition for the team, your achievement being placed on the RTO-Excel website and the use of the Leadership for Quality logo if desired.

Your team will, depending on your requirements, experience a number of learning strategies and development activities - skillful dialogue, workshops, individual coaching, team building, interviews, group forums, presentations, shadowing, surveys and reflection.

Your participation will:

• develop each team member’s personal competencies - attitudes, skills and knowledge appropriate to their current or anticipated leadership role
• strengthen your team - by enhancing interdependency and synergy
• build a culture of continuous improvement - through the refining of your organisational processes.

During the recognition process RTO Excel uses five Phases of Leadership for Quality that are linked to, and supported by, international research.

The Review Phase is the initial phase of Leadership for Quality. It is an assessment of the importance and existence of leadership attributes within your Top Management Team. The review will identify:

• the current strengths of your TMT
• the culture of your organisation
• your key achievements
• further individual, team, and organisational development

The outcome of this assessment provides the focus for the Leadership for Quality phases to follow.

The Analysis phase considers the information generated from the Review Phase and develops a profile of your TMT against the criteria.

The Decision phase considers all evidence from the analysis in order to negotiate a plan for the further development of your team.

The Action phase is the implementation of the plan. The Action phase will be supported by Coaching sessions for each participating manager to further develop their capacity to:

• think and plan strategically
• communicate effectively
• promote innovation and change
• influence other positively
• act desisively and responsibly

This phase may also be supported by training to extend team members' knowledge about:

• leading organisational learning
• leading strategy and planning
• leading teams
• leading service quality
• leading quality systems development

The recognition phase will:

• consolidate, recognise and celebrate your team's achievements
• showcase your organisation as being committed to quality

Our commitment to you...

Leadership for Quality is a demanding program that seeks results and commitment to continuous improvement…It seeks to enhance your organisation as a quality-focused organisation through the building of an effective top management team…it seeks outcomes - Recognition of achievement, Transformation of culture, Opportunities for improvement and Excellence in practice!

To achieve this RTO-Excel will:

• Deliver agreed services as negotiated within the learning partnership
• Respond to your inquiries, issues and requests promptly
• Observe appropriate cultural protocols, courtesy and respect in our dealings with you
• Provide the best possible advice and support based on knowledge generated from research and experience
• Ensure the partnership with you is undertaken by an appropriately qualified facilitator
• Seek and act on feedback you provide to us as a means of continuous improvement
• Embed principles of business excellence into the recognition process
• Provide a written report on recognition outcomes with recommendations for future development
• Acknowledge your commitment to quality through RTO-Excel recognition.

Through a Leadership for Quality partnership, RTO-Excel will assist you in your pursuit of quality leadership recognition. We look forward to working with you!